Support - FAQs
Q. I have Windows Vista, and the program does not appear in my Start menu, will not accept my name, save my results, or print them out.
The first, and easiest, way to ensure things work is to simply move the program into a sub-directory of your User folder. Vista will set all file permissions correctly, and you'll have no trouble saving data. The original program is located at C:\Program Files\Live Oak Multimedia\Auf Geht’s! 3.2. Once you have moved the program, create a new shortcut (explained below).
The second way is to install to the Programs folder as usual, but set the 'run as' permissions on the program's exe file to 'Administrator'. This will ensure that the program can write to its data files.
The third way is to set the program's exe to 'Windows XP compatibility mode', which will allow things to work just as they do on previous versions of Windows.
In almost every case, you can install the application in administrator mode but should not run it in this mode directly after installation. If you do, the application will create its settings file with administrator-only permissions, and when you run the app as a regular user it will not be able to save its settings. If you have already run the program, simply highlight all the files in the application folder and set all their permissions so that your regular user account can write to them.
Create a new shortcut: Click the start icon at the bottom left of the screen. Click ‘Computer’. Then navigate to the directory where Auf geht's! is located: C:\Program Files\Live Oak Multimedia\Auf Geht’s! 3.2 (the original folder), or the location in the User folder where you moved the program. Right click on ‘Auf geht’s!.exe’. Then make a shortcut to the Desktop under the ‘Send to’ option.
Q. The program says that I don't have the latest version
Follow the normal installation procedure as directed for Shockwave and restart your computer.
Q. When I start the program, a Dialogue box tells me to
install the latest version of Quicktime.
2. If you do not have Quick Time, download the latest version of Quicktime from Apple.
Q. What does the printout feature do?
Q. I don't have a printer!
Q. I try to print out my work but nothing happens.
Q. How do I save my work with the Auf geht's! software?
Select "Start / All Programs / Quicktime / Quicktime Player". Then select "Edit / Preferences / Quicktime Preferences". Choose 1): the Audio tab and select Safe Mode (checkbox) and / or 2): Advanced mode and check radio button on 'Safe Mode' for Video.
One of these steps will usually solve the problem of a conflict between the Quicktime multimedia player and your graphics acceleration driver, which is usually the cause of this problem.
Q. Part of the screen seems chopped off and I can't quit.
A. Auf geht's! runs at a screen resolution of 1024x768 and you probably have your monitor set to a smaller resolution, such as 800x600. For Windows XP:
1) Right click somewhere on your desktop to get the Display Properties dialog box.
2) Select the 'settings' tab on the far right of the Display Properties dialog box.
3) Set the screen resolution to 1024x768.
It may take some seconds for your computer to reset to the new setting but that should fix the problem.
Q. The speed tests are too fast - I can't ever keep up or finish
Q. I can't make the special characters ü, ö,
ä or ß!
There is a basic intro to the issue of special characters on Windows machines at:
The best method is to change your keyboard to the German keyboard, but there are also a few, complicated key combinations that work in all applications to produce special characters.
A. Follow the steps below to report your problem.
"On screen 323B I hit play on the audio bar to listen to Kai and all I hear is static so I can't do the activity. I only have that problem on this screen; the rest of the audio bars work fine".
These is a good report because it tells us where and what the problem is.
Here is an example of a less helpful report:
"The speed test doesn't work."
This report is missing some important information, such as which speed test isn't working, how it isn't working, etc. We're eager to help fix any problems users encounter, and sending a detailed error report speeds up the entire process.
Send this to firstname.lastname@example.org. We will respond within 24 hours and will provide tech support until your problem is resolved.
Don't cripple your computer!
If you drive a pickup truck around town with 2,000 lbs of sand in the back, you'll notice it!
The same goes with your computer.
Multimedia is processor intensive - it needs a lot of resources.
If your computer runs slowly while using Auf geht's!, check to see if you have other programs running and trying closing them to see if that speeds things up!
|© Copyright 2012 Live Oak Multimedia, Inc.|