Support - FAQs
Q. I have a Windows computer, and the program does not want to start up or begin installation.
One way to bypass these settings is to right click on the Auf geht's! application and click Run as Administrator. This will ensure that the program can write to its data files.
If that didn't clear things up, another tip is to right click on the Auf geht's! application, click on Properties, and in the Compatibility menu set it to 'Windows XP (SP3) compatibility mode', which will allow things to work just as they do on previous versions of Windows.
Q. How do I install Auf geht's! on my Linux computer?
Q. When I start the program, a Dialogue box tells me to
install the latest version of Quicktime.
The first thing to try on a Windows machine is repairing your current version of QT. Go to your Control Panel and from there click on the Uninstall a Program menu. Scroll down to Quicktime, click it once to highlight it, and then click on Repair in the top bar of that menu. Let the installer do its work; this fixes the problem about half the time.
If that doesn't work, try downloading Quicktime from Apple's website and installing that. You may have had an outdated version on your computer. Here's a link to the Apple QT download:
Finally, if you still get this error message, uninstall Quicktime from your computer and download/install Quicktime Lite instead. One of these three almost always fixes this problem. Here's one place you can download QT Lite:
Q. I don't have a printer!
Mac users rejoice – this functionality is built into your operating system. Go to the Finder's Help menu and type in "Saving a document as a PDF file" for more information.
For Windows users, you will need a separate program. There are several that work, including Microsoft OneNote, PrimoPDF, and PDF Creator. We at Evia Learning use PrimoPDF and have no problems with it. You can download the free version here:
Note: We have had no problems with PrimoPDF, but Evia Learning cannot be held responsible for any negative effects incurred as a result of downloads or computer interactions with outside software over which we have no control.
Q. How do I save my work with the Auf geht's! software?
Q. Part of the screen seems chopped off.
A. Auf geht's! runs at a screen resolution of 1024x768, so if you have a short and widescreen monitor, it may cut off the bottom part of the Auf geht's! software screen. You can fortunately view the entire screen by temporarily hiding your Windows taskbar or Mac dock.
To hide the Windows taskbar, right click on the taskbar itself and click on Properties. Then in the menu that appears, check Auto-hide the taskbar. This will make the taskbar disappear unless you hover your mouse at the bottom of the screen. You can turn this option back off when you're done with your Auf geht's! homework.
In a Mac OS, you can use the key combination of Command+Option+D to turn on and off the auto-hide function for the dock.
Q. I get a script error message when I try to open the program on my Mac.
Q. I can't make the special characters ü, ö,
ä or ß!
There is a basic intro to the issue of special characters on Windows machines at:
One method is to change your keyboard to the German keyboard, but there are also a few, complicated key combinations that work in all applications to produce special characters.
A. Follow the steps below to report your problem.
"On screen 323B I hit play on the audio bar to listen to Kai and all I hear is static so I can't do the activity. I only have that problem on this screen; the rest of the audio bars work fine".
These is a good report because it tells us where and what the problem is.
Here is an example of a less helpful report:
"The speed test doesn't work."
This report is missing some important information, such as which speed test isn't working, how it isn't working, etc. We're eager to help fix any problems users encounter, and sending a detailed error report speeds up the entire process.
Send this to email@example.com. We will respond within 24 hours and will provide tech support until your problem is resolved.
Don't cripple your computer!
If you drive a pickup truck around town with 2,000 lbs of sand in the back, you'll notice it!
The same goes with your computer.
Multimedia is processor intensive - it needs a lot of resources.
If your computer runs slowly while using Auf geht's!, check to see if you have other programs running and trying closing them to see if that speeds things up!
|© Copyright 2012 Live Oak Multimedia, Inc.|