Support - FAQs

 Installation 
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 Printing
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 Using Auf geht's!
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 Report a problem
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Q.  I have a Windows computer, and the program does not want to start up or begin installation.
 
A. Naturally, this may have many causes. One common problem in Windows, though, is that the Programs folder is unable to save data for ordinary users.

One way to bypass these settings is to right click on the Auf geht's! application and click Run as Administrator. This will ensure that the program can write to its data files.

If that didn't clear things up, another tip is to right click on the Auf geht's! application, click on Properties, and in the Compatibility menu set it to 'Windows XP (SP3) compatibility mode', which will allow things to work just as they do on previous versions of Windows.

 

 

Q.  How do I install Auf geht's! on my Linux computer?
 
A. Unfortunately, Auf geht's! is not yet Linux-compatible. We hope to have this compatibility worked out within a few years, but we aren't there yet. You will have to see if you can borrow anther computer to do the Auf geht's! homework or have your professor speak with us about setting up Auf geht's! on your campus computers.

 

 

Q.  When I start the program, a Dialogue box tells me to install the latest version of Quicktime.
 
A.  This can happen in any operating system but is especially common in Windows 8 and is a long-standing problem with Apple's Quicktime installer that negatively affects many programs.

The first thing to try on a Windows machine is repairing your current version of QT. Go to your Control Panel and from there click on the Uninstall a Program menu. Scroll down to Quicktime, click it once to highlight it, and then click on Repair in the top bar of that menu. Let the installer do its work; this fixes the problem about half the time.

If that doesn't work, try downloading Quicktime from Apple's website and installing that. You may have had an outdated version on your computer. Here's a link to the Apple QT download:

http://www.apple.com/quicktime/download/

Finally, if you still get this error message, uninstall Quicktime from your computer and download/install Quicktime Lite instead. One of these three almost always fixes this problem. Here's one place you can download QT Lite:

http://www.softpedia.com/get/Multimedia/Video/Codec-Packs-Video-Codecs/QuickTime-Lite.shtml

 

Q. I don't have a printer!
 
A. Auf geht's! reports your work in a "printout" so you either need a printer or a virtual PDF creator on your computer. Don't worry, it is easy and free to turn your printout into a PDF!

Mac users rejoice – this functionality is built into your operating system. Go to the Finder's Help menu and type in "Saving a document as a PDF file" for more information.

For Windows users, you will need a separate program. There are several that work, including Microsoft OneNote, PrimoPDF, and PDF Creator. We at Evia Learning use PrimoPDF and have no problems with it. You can download the free version here:

http://www.primopdf.com/
 
After you have installed a PDF creator, whenever you get a print dialogue box (from any application) you select this virtual PDF engine as your printer, and get a PDF file saved to your computer. This file can then be taken (with a flash drive, for example) to a computer with access to a printer, emailed directly to your instructor, or uploaded to a course website.

Note: We have had no problems with PrimoPDF, but Evia Learning cannot be held responsible for any negative effects incurred as a result of downloads or computer interactions with outside software over which we have no control.

 

 

Q. How do I save my work with the Auf geht's! software?
 
A. Unlike in a program such as Microsoft Word, you do not need to press a Save button to save your work in Auf geht's!. Everything you do is automatically stored on your hard drive and is available to you every time you run the program. To demonstrate the work you've done to your instructor, use the 'Printout' command that is located at the bottom of each Thema screen.

 

 

Q. Part of the screen seems chopped off.

A. Auf geht's! runs at a screen resolution of 1024x768, so if you have a short and widescreen monitor, it may cut off the bottom part of the Auf geht's! software screen. You can fortunately view the entire screen by temporarily hiding your Windows taskbar or Mac dock.

To hide the Windows taskbar, right click on the taskbar itself and click on Properties. Then in the menu that appears, check Auto-hide the taskbar. This will make the taskbar disappear unless you hover your mouse at the bottom of the screen. You can turn this option back off when you're done with your Auf geht's! homework.

In a Mac OS, you can use the key combination of Command+Option+D to turn on and off the auto-hide function for the dock.

 

 

Q.  I get a script error message when I try to open the program on my Mac.
 
A. As with any error, it may have a few causes. One easy thing to check is whether you have accidentally moved the Auf geht's! application out of its folder when trying to move it to the desktop. Auf geht's! will not work if you move the program out of its folder; instead, make a shortcut in the Dock.

 

 Q. I can't make the special characters ü, ö, ä or ß!
 
A. Yes you can. :-) Auf geht's! has built-in shortcuts for German keys on Windows. Check out the Orientation to learn how to use them, but remember that this won't help you in other programs. Mac OS X has shortcuts built into the system that can be accessed from any program - see the Orientation to learn more.

There is a basic intro to the issue of special characters on Windows machines at:

Tutorial: how to add German keyboard input to my computer

One method is to change your keyboard to the German keyboard, but there are also a few, complicated key combinations that work in all applications to produce special characters.

 

Q. I want to report a problem with the software.

A. Follow the steps below to report your problem.
 
1. First identify what screen it's on. You can do this by looking at the bar at the top of your program. It will tell you the Unit number (1-12) with a name, then the Thema number (usually 1-4), then the Module number (1-8) and then the actual screen, which will be a letter between A-H in white. So the screen 212A means unit 2, Thema 1, Module 2 screen A. It's titled Meine Familie: Tanja.
 
2. Once you have the screen identified, describe as precisely as you can what happens or doesn't happen. Here is an example of a good bug-report.

"On screen 323B I hit play on the audio bar to listen to Kai and all I hear is static so I can't do the activity. I only have that problem on this screen; the rest of the audio bars work fine".

These is a good report because it tells us where and what the problem is.

Here is an example of a less helpful report:
"The speed test doesn't work."

This report is missing some important information, such as which speed test isn't working, how it isn't working, etc. We're eager to help fix any problems users encounter, and sending a detailed error report speeds up the entire process.
 
3. Email your report with the following info:

  • Operating system (Mac OS X, Windows Vista, Windows 8, etc.)
  • Computer chip speed (megahertz) and RAM
  • Version of Auf geht's! (you can find this on the 'about' screen)
  • Any error messages you are receiving

Send this to support@evialearning.com. We will respond within 24 hours and will provide tech support until your problem is resolved.